Michelle is an exceptional designer and a true asset to any team. With her expertise in service design and user experience, she brings a deep understanding of user needs to every project. But Michelle's talents don't stop there – she's a versatile designer capable of mastering any challenge. Her energy and enthusiasm are infectious. She tackles every project with a smile and a drive to innovate, consistently delivering creative, out-of-the-box solutions. Michelle is a constant source of inspiration, always pushing herself and her colleagues to exceed expectations.
—Patrick Surani, Creative Director at Frank Studio
From the very beginning, Michelle brought an incredible mix of creativity, strategic thinking, and deep understanding of storytelling. She played a key role in refining our value proposition and making sure our messaging was not just clear, but compelling. She also provided valuable insights into UX and UI, helping us shape a more intuitive and engaging experience for our users. What stood out the most was her ability to quickly grasp complex ideas and turn them into something simple and impactful. She structured her work in a way that made collaboration seamless, using visual tools and frameworks that made everything feel well-organized and efficient. Beyond her skills, she was a real team player, proactive, open to feedback, and always bringing constructive ideas to the table.
—Giacomo Pellegrini, CEO of Fankee
Michelle is genuinely engaged in creating value for her clients and does so by combining her deep knowledge in UX and Service Design with a professional and kind attitude. Michelle was highly communicative throughout the whole collaboration giving frequent updates during each step of the design process while handling the complexity of our field. Noticeably, she ran the best workshop I have ever attended: it was fun, well designed and facilitated. By the end of it my team had very actionable outcomes. Ultimately, her expertise significantly has accelerated our success and if you get the opportunity to work with her, do it
—Emma, Founder of Lumiera
Besides her good relationship management that extends to the collaboration with internal team members, Michelle is capable of conducting in-depth research on defined topics, and extract insights that could facilitate following design considerations and activities. Her background in copywriting and communication helps her find the right way of expressing complex concepts and ideas, identifying the key points to highlight and convey in the presentation. This is precious, for example, when working on the narration of opportunity areas or while storyboarding a concept experience.
—Roberta Tassi, Founder at Oblo
